Frequently Asked Questions

How To Place An Order

You can get an order started by completing our online quote form, stopping by our shop, or sending us your information via email. Once we go over the details we will complete an order form confirmation that you can review and keep for your records. Pricing details and the order due date will be specified on the form.

The quickest way to get an order placed is to send your graphics and item sizes at the same time. If we need to produce art before you place the order, it will take longer for us to process your request.

Standard Turnaround

Our normal turnaround time on screen printing and embroidery is 10 business days (two weeks) from the time you place an order and supply your art or concept. If you have a short deadline please specify at the time you place your order so we can make sure to have your items complete on schedule. When you set a due date we will have your order complete at any time before we close on that day. Promotional items may take an additional week or more to be completed depending on the source.

Picking Up Orders

We will give you a call or email to let you know as soon as your order is complete and ready for pickup. You can stop by our shop to get your items anytime we are open: Monday – Friday 9:00am – 6:00pm.

Domestic Shipping

We can ship orders anywhere in the United States via UPS. Please specify the address when you place your order. Rush shipping options are usually available for additional fees.

Screen Printing Minimum Order Requirements

For screen printing we have a minimum order quantity of at least 12 items printed exactly the same way. There are price break discounts at 24, 48, 96, 200 and 300 or more items printed the same way. Vinyl, heat applied transfers and embroidery are not subject to the 12 item minimum order quantity.

Options For Less Than 12 Items

Vinyl

trulyHeat applied vinyl is the material used for custom names and numbers on sports jerseys. Intricate designs with multiple colors cannot be replicated with vinyl, but for block text or simple logos we can often make the material work. Without ironing the design will last as long as the garment. We can do up to 2 lines of text in a single color on a standard short sleeve tee for $30.00. Add $15.00 for additional side or location. Add $10.00 for a second vinyl color.

Heat Applied Transfer

trulyFull color designs can be printed digitally and then heat applied to the garment with a transfer. The design will fade, crack and the ink may run when you launder the garments. We have samples at our shop that have been repeatedly washed and dried for examples. Note that transfers have a border surrounding the entire graphic. A standard short sleeve tee with a single placement transfer will cost $30.00.

Embroidery

We can embroider as few as one item at a time, with price breaks at 12 and 24 items produced exactly the same way. Per item pricing is based on the number of stitches in the design. We can do simple text logos in several common fonts without a setup fee, but if you have a complex logo you may be subject to a digitization setup fee based on the complexity of your design.

Setup Fees

Use our online quote form or stop by our shop so we can give you an accurate estimate.

Embroidery Digitizing

Complex designs and fonts for embroidery require us to get the logo digitized. This is the process of converting your graphic into a stitchable format. The fee for this service can range from $35.00 to hundreds of dollars based on the number of stitches in the design. We charge based on a rate of $10.00 per 1,000 stitches for the process.

Screen Printing

Ink Monkey will do our best to reduce your setup fees. We will even combine your multiple design placements on as few screens as possible. If you want large designs on the front and back of your shirts it will require 2 sets of screens.

We charge $15.00 per screen that we need to create for your unique printed design. Limiting the number of colors and placements will help to keep this fee minimal. For example, printing a maximum of 8 ink colors on the front of white tees would incur a $120.00 setup fee. Printing a single ink color on the front of a white tee would only cost $15.00 for setup.

Printing light ink colors on dark garments will typically require an underbase that counts towards your screen setup fee.

Waived Setup

We can waive your setup on a reorder of embroidery or a reorder of 24 or more items for screen printing. Changes or modifications to the old logo will generally void the waived setup.

How We Determine Quote Pricing

1. The quantity of items you are printing with the same exact design. The setup process for screen printing is very time consuming so the more you order the less per shirt. You can order different styles and they can be grouped together for the quantity discount as long as they can be printed with the same exact design.

2. The style of garment you choose. The “base price” items in our most popular garments are the least expensive. The other garment options are shown with approximate additional charges.

3. The number of ink colors required to print your design. The fewer ink colors, the less expensive.

4. The number of print placements and size of prints on your garments. This will affect the number of screens that will be needed to print your shirts. Our setup charge is per order and will be listed on the quote. Ink Monkey doesn’t include the setup charge in the per shirt price because the setup charge can be waived on exact design REORDERS of 24 or more.

Design Charges

We include a limited amount of design time with all of our new orders. If it requires more time to turn your idea or concept into a final product we can do so at a rate of $50.00 per hour. We will consult you on the need for design time before you confirm the order.

Preferred Art Files

Our favorite file formats are, in this order: .ai, .eps., .pdf, .psd, .tiff, .png, .jpg, .gif.

Ideally, you have the original, highest resolution version of your graphic. If you want your graphic to be 12 inches wide, you will need a file that is at least 3600 pixels wide to start with. If you are creating your graphics in Adobe Illustrator, Freehand, or other vector-based software, then you just need to set your document size to the size you want your graphic to be. If you are sending a vector-based EPS or PDF, make sure you convert your type to outlines to avoid missing fonts.

Microsoft Word & PowerPoint documents are especially hard for us to view; if you are using one of these programs to create your graphic, you can export your file as a PDF.

Customer Stock

Typically we can accommodate embellishing garments that you provide. However, working with customer stock adds some complexity to our process and we are unable to replace any items that are damaged in production. All the items need to be removed from their packaging to avoid any additional fees. We will advise you about possible issues with the items you provide and the graphic we will be applying when you place an order. We highly recommend bringing in the items so we can test how they will work with our process.